pkww Privacy Policy

pkww operates the online betting and casino platform accessible at https://pkww.io (the "Platform"). In the context of this Privacy Policy, pkww is the data controller — meaning pkww is the entity that determines the purposes and means by which your personal data is processed.

pkww serves players primarily located in Bangladesh and is designed to provide a safe, reliable, and entertaining online gaming environment for eligible adults aged 21 and above. Our operations span cricket sportsbook, live dealer casino games, electronic slot games, and crash games, all facilitated through secure digital payment channels widely used across Bangladesh, including bKash, Nagad, Rocket, and Upay.

If you have any questions about how pkww handles your personal data, you can reach our data support team by emailing [email protected] or via the 24/7 live chat facility available on the Platform.

pkww collects the following categories of personal data in connection with your use of the Platform:

Account & Identity Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used to verify that you meet the 21+ minimum age requirement).
• Residential address within Bangladesh.
• Bangladesh mobile phone number used to register and operate your account.
• Username and encrypted password credentials.
• National Identity Card (NID) number or passport number, collected during the KYC process.

Financial & Transaction Data

• Details of deposits and withdrawals including amount, currency (BDT / ৳), timestamp, and transaction reference.
• Payment method identifiers such as your registered bKash mobile number, Nagad wallet reference, Rocket account number, bank account details, or masked card number for Visa / Mastercard transactions.
• Transaction history for all financial activity within your pkww Account.

Gaming & Betting Activity Data

• Betting and wagering history including markets bet on, stake amounts, odds accepted, and outcomes.
• Casino game play history including game titles played, session duration, bet sizes, and results.
• Bonus redemption history and wagering requirement progress.
• Responsible gaming tool settings such as deposit limits, session reminders, and self-exclusion requests.

Technical & Device Data

• IP address at the time of access, used for geolocation verification and fraud prevention.
• Device type, operating system, browser type and version.
• Unique device identifiers where available.
• Log data including pages visited, features used, session timestamps, and error reports.

Communications Data

• Records of your interactions with pkww customer support via live chat or email, including chat transcripts and email correspondence.
• Responses to any surveys, feedback forms, or promotional communications you choose to engage with.

KYC & Verification Documents

• Scanned or photographed copies of identity documents (NID, passport) submitted during the account verification process.
• Proof of address documents such as utility bills or bank statements.
• Screenshots or images of payment method ownership submitted to verify withdrawal eligibility.

pkww collects personal data through several channels depending on the nature of your interaction with the Platform:

• Directly from you — when you register an account, complete the KYC verification process, make a deposit or withdrawal request, interact with customer support, or respond to a promotion or survey.
• Automatically — through cookies, server logs, and similar tracking technologies that capture device and usage data when you access or navigate the Platform. See Section 7 (Cookies & Tracking) for full details.
• From payment processors — transaction confirmation and status data received from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard when you initiate deposit or withdrawal transactions.
• From identity verification providers — confirmation of identity document validity and age verification results received from third-party KYC service providers engaged by pkww.
• From game providers — game session data and results received from third-party game suppliers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi in connection with games played on the Platform.
• From fraud and security systems — risk scoring and device fingerprint data generated by pkww's internal fraud detection and account security systems.

pkww processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

Where pkww processes data on the basis of consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact support or update your communication preferences in your Account settings.

pkww uses the personal data it collects for the following purposes:

• Account creation and management: Registering your Account, authenticating your identity at login, and maintaining accurate account records throughout the duration of your relationship with pkww.
• KYC and age verification: Confirming that you are aged 21 or over and are the legitimate owner of the payment methods linked to your Account, before processing any withdrawal request.
• Payment processing: Facilitating deposits and withdrawals via your chosen payment methods, reconciling transaction records, and investigating payment disputes or delays.
• Responsible gaming: Monitoring your gaming patterns to identify indicators of potential problem gambling and, where appropriate, proactively offering responsible gaming tools or flagging concerns to our responsible gaming team. pkww takes this obligation seriously and processes gaming activity data for player welfare purposes.
• Fraud prevention and platform security: Detecting and preventing fraudulent account activity, bonus abuse, money laundering, collusion, use of prohibited software, and other forms of prohibited conduct as defined in the Terms & Conditions.
• Platform improvement: Analysing aggregated and anonymised usage data to identify technical issues, improve game offerings, enhance user experience, and inform product development decisions.
• Customer support: Responding to your queries, complaints, and requests in a timely and accurate manner, using your Account history and communication records to provide context-appropriate assistance.
• Marketing and promotions: Sending you promotional communications about bonuses, tournaments, new game launches, and seasonal promotions relevant to the Bangladesh market — only where you have provided consent to receive such communications.
• Legal and regulatory compliance: Meeting pkww's obligations under applicable laws and responding to lawful requests from competent authorities where required.

pkww does not sell, rent, or trade your personal data to third parties for commercial gain. Personal data may however be shared with the following categories of recipients where necessary to operate the Platform and deliver the Services:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the transaction data necessary to process your deposits and withdrawals. Each processor operates under its own privacy policy and data processing terms.
• Identity verification providers: Third-party KYC service providers receive copies of your identity documents and personal details to the extent necessary to perform age and identity verification checks on pkww's behalf.
• Game suppliers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and other game providers receive session data necessary to operate and settle the games you play on the Platform. Game providers process this data in accordance with their own privacy standards and independent audit frameworks.
• Technology and hosting providers: Cloud hosting, content delivery, and IT infrastructure providers who process data solely on pkww's instructions and under contractual data processing agreements that impose equivalent data protection standards.
• Fraud prevention and analytics services: Specialist risk management and analytics providers who assist pkww in identifying suspicious account activity, detecting prohibited conduct, and maintaining Platform integrity.
• Legal and regulatory authorities: Competent authorities, law enforcement bodies, courts, and regulators where pkww is required by applicable law to disclose personal data, or where disclosure is necessary to protect the rights, property, or safety of pkww, its players, or the public.

pkww uses cookies and similar tracking technologies to operate the Platform effectively and to improve your experience. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They enable core features such as session management, secure login authentication, and bet slip functionality. These cookies cannot be disabled without severely impairing your ability to use the Platform.
• Functional cookies: These cookies remember your preferences — such as your language settings and last-visited game categories — to provide a more personalised experience on return visits. They do not track your activity across other websites.
• Analytics cookies: pkww uses first-party analytics tools to collect aggregated, anonymised data about how players navigate and use the Platform. This data is used to identify popular features, diagnose technical problems, and improve overall Platform performance. No personally identifiable information is contained in analytics cookie data.
• Security cookies: Short-lived cookies used to detect and prevent fraudulent access attempts, credential stuffing, and other automated threats to Account security.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will affect Platform functionality and may prevent you from accessing certain features, including your Account.

pkww does not use third-party advertising cookies or cross-site behavioural tracking cookies. No player data is shared with advertising networks for the purpose of targeted advertising.

pkww takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and pkww's servers.
• Encrypted storage of sensitive Account data, including password hashes (stored using bcrypt or equivalent one-way hashing algorithms) and KYC document files.
• Role-based access controls limiting internal access to personal data to authorised personnel whose job functions require it.
• Regular security assessments including vulnerability scans and penetration testing of the Platform infrastructure.
• Multi-factor authentication options available to players for Account login security.
• Automated fraud and intrusion detection systems that monitor for unusual access patterns and trigger security alerts in real time.

Despite these measures, no method of internet transmission or electronic storage is completely secure. pkww cannot guarantee absolute security of data transmitted to or from the Platform, and players accept this inherent risk when using any online service. In the event of a data security incident that is likely to result in a risk to player rights or freedoms, pkww will notify affected players without undue delay and will take immediate steps to contain and remediate the incident.

pkww retains your personal data for as long as is necessary for the purposes set out in this Policy and to comply with applicable legal and regulatory obligations. The following retention periods apply:

Upon expiry of the applicable retention period, pkww will securely delete or anonymise your personal data in a manner that prevents recovery or reconstruction. Where anonymisation is not technically practicable, data will be securely destroyed.

As a player on the pkww Platform, you hold the following rights in relation to your personal data. pkww will respond to all valid rights requests within a reasonable timeframe and without charge in normal circumstances:

To exercise any of these rights, please contact the pkww support team via live chat or email at [email protected]. Please include your Account username and a clear description of the right you wish to exercise. pkww may ask you to verify your identity before processing the request.

Please note that certain rights are subject to limitations and exceptions where pkww has overriding legitimate interests or legal obligations that require continued processing. pkww will always explain the reason if it is unable to fulfil a rights request in full.

The pkww Platform is strictly intended for adults aged 21 years and above. pkww does not knowingly collect personal data from individuals under the age of 21. All registration applications are subject to age verification as part of the KYC process, and accounts found to belong to underage individuals will be immediately closed with all funds returned to the verified payment source.

If you believe that a minor has registered an Account on the pkww Platform or has provided personal data without the knowledge of a parent or guardian, please contact pkww support immediately at [email protected]. pkww will investigate and take appropriate action without delay.

Parents and guardians concerned about underage access to online gambling platforms are encouraged to make use of parental control software and to review the resources available on the pkww Responsible Gaming page.

The pkww Platform may contain references to or integrations with third-party services, including payment providers and game suppliers. Where you interact with a third-party service in connection with your use of pkww — such as initiating a bKash transaction or launching a game powered by Evolution Gaming — that third party will process certain data in accordance with its own privacy policy, over which pkww has no control.

pkww is not responsible for the privacy practices of third-party services and encourages you to review the relevant privacy policies of any third-party provider you interact with. The inclusion of a third-party service on the pkww Platform does not constitute an endorsement of that provider's data handling practices.

pkww reserves the right to update or modify this Privacy Policy at any time to reflect changes in applicable law, Platform operations, or data processing practices. The date of the most recent revision is displayed at the top of this document.

Where changes to this Policy are material — meaning they significantly affect your rights or the way pkww uses your personal data — pkww will provide advance notice via a prominent notice on the Platform, or by direct communication to your registered mobile number or email address where practicable.

Your continued use of the pkww Platform following any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes, you should discontinue use of the Platform and may request Account closure in accordance with the procedure described in the Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way pkww handles your personal data, please contact the pkww privacy and data support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, via the chat facility on the Platform. This is the fastest way to reach our team for urgent data-related matters.
• Email: [email protected] — please use the subject line "Privacy Request" and include your Account username and a clear description of your query or request.
• Response Times: pkww aims to acknowledge all privacy-related enquiries within 48 hours and to resolve them fully within 14 calendar days. Complex requests involving large volumes of data or third-party coordination may take up to 30 days, in which case pkww will notify you of the extended timeline.

pkww is committed to resolving all privacy concerns promptly, fairly, and transparently. All privacy-related communications are handled with strict confidentiality and are logged for quality assurance purposes in accordance with the retention periods set out in Section 9 of this Policy.